RETURN & REFUND POLICY
HOW DO I CHANGE OR CANCEL MY ORDER?
You can only eligible to cancel or modify your order within 02 hours from the time you made to order. Please contact us via email [email protected] or hot line +1 (972) 332-5366 as soon as possible. After that time, we switch the order to processing status and you can no longer cancel or modify.
In view of the fact that our products are print-on-demand products, we will only start to print when you made to order, so we do not exchange or take returns when we have processed to print the products already.
WHEN I CAN RECEIVE A REPLACEMENT?
We will only replace another items for you unless the items you received has these problems as below:
- Incorrect Order: the product you received has some errors compared to the information you noted in your order such as size, style, color of the products, your address, your customized note, or the design in real product is significantly differrent from the design in products we advertised on the website…
- Bad quality: blurry/wrong color image.
- Defective/Damaged: due to the fault of our factory or the shipping service.
Please attach the photograph or video showing the specific problem with the product and the order number for us.
Please make sure the product is unwashed, unworn, unused and was received in the last 30 days.
We will replace another correct product for you in a short time as soon as possible. You don’t need to return the original item and we will resend you a replacement for free.
WHEN I CAN RECEIVE A REFUND?
We always would like to bring the best products & good service to customers so we will make a refund to you with some cases as below:
- Long shipping time: If your item has not arrived within 30 days for shirts and 45 days for accessories.
- Replaced item still wrong: the new item we replace for you is still not what you ordered.
Once again, please review all your information before submitting your order. Check your order information, size chart, style, color, spelling, names & options carefully if items are personalized products…